Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold on EW Watches authentic?
Yes, every timepiece in our collection undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity and quality.
What is your shipping policy for high-value items?
We offer complimentary, fully insured express shipping on all orders. Each package requires an adult signature upon delivery to ensure your purchase arrives safely.
Do the watches come with a warranty?
Every watch purchased from EW Watches includes a comprehensive 24-month limited warranty covering the internal movement and mechanical reliability.
What is your return and exchange policy?
We offer a 14-day hassle-free return period. Items must be returned in their original, unworn condition with all security tags and packaging intact.
How should I maintain my luxury watch?
We recommend professional servicing every 3 to 5 years and ensuring the crown is fully screwed down before any contact with water to maintain water resistance.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and secure bank wire transfers. For high-value transactions, bank wires may qualify for an additional discount.